marta w.

We have purchased 2 phones from Gazelle - the 1st phone worked well - so no problems. Six months later had need for a phone for another family member. We trusted Gazelle and purchased a 2nd. This phone was not in good shape. It was listed as fair condition. This is described as cosmetic issues. As soon as the phone arrived it had a line through the screen, some of the keys on the keypad did not respond. It is barely usable. The return process involves buyer going to a sender, no pick up at your home. They do not replace. They only refund in " several days " after receiving the phone.
People on the phone unhelpful and make you feel like sorry for your problem but it's your problem not ours. WE received THE PHONE IN NON WORKING ORDER!
Chat people even worse!
I would not recommend to anyone, nor would I use them again,