Mark S.

DO NOT BUY ASUS PRODUCTS! Like the many other consumers who have posted cautionary reviews regarding Asus I also want to alert others who are considering their products. I purchased two monitors for my son's gaming system. Both monitors cost over $300 each. I purchased two of the Asus Rog Strix AS XG27VQ BK/5MS/NA. I found very quickly, within nine months that these monitors are of very poor quality. The screen scratched very easily. Damage WILL occur and you WILL lose the money you paid for the equipment. Their customer service is horrible. They send these three page, small font, emails with so many details and instructions that you must follow strictly to get support and service. Who has time for that? The customer experience is absolutely the worst! These emails are obviously designed to discourage consumers from seeking repair or replacement of defective product. It's unbelievable. I have never in my over 50 years of purchasing products and equipment experienced this type of treatment. And they will do it with great politeness, but you will get NOTHING from them in return. PLEASE, take your money and buy from another company, ANY company other than ASUS. They sent me a quote to repair my monitor that nearly equaled the original purchase price. This fiasco started when I was first told that my monitor was under warranty, by the first Asus rep I spoke to. A second rep told me it was not under warranty. When I showed them the email from the first rep stating that it was in fact under warranty this second rep agreed, but said that the damage was not under warranty. Listen, I understand that a company cannot warranty all damage to their product. But, I'm telling you this monitor is of such poor quality. You must handle it with great delicacy or it will fail. Check out the picture. We were moving the monitor, placed it on the floor of our mini-van. Face down, to protect it. There was nothing around it. We were careful. I have moved my own personal computer equipment several times, not being as careful as we were with this monitor and I have had no problems. Wish I would have done more research. That is on me, I should have known better. I talked with reps in a large electronics store in our local area and I trusted their opinion. I have always had good luck with this store. But, not this time. All I can tell you is that this has been going on for over three months and now I learn that they want to charge me $332.50 to repair the monitor. Read the reviews from others just like me. The equipment is cheap, it will not last. You will be WASTING your money. Run, run fast, away from Asus!