Mark R.

TOOK MY VEHICLE IN FOR OIL CHANGE AND TIRE ROTATION. ALSO JUST WAXED VEHICLE, WHEN I GOT IT BACK BIG OIL MARKS ALL OVER HOOD AND FRONT OFF TRUCK. EASY JOB RIGHT. NOT. LIVE IN MAYVILLE, WI GOT HOME NOTICED PUDDLE OF OIL UNDER VEHICLE. CALLED DEALERSHIP AND RETURNED TO DEALERSHIP NEXT DAY. FOUND OUT TECH NEVER REPLACED GASKET ON DRAIN PLUG. HAD CLEANED OIL HAND MARKS ON FRONT OF TRUCK FROM PRIOR DAYS SERVICE. GOT IT BACK AGAIN WITH OIL AGAIN OVER FRONT OF VEHICLE. GO HOME AGAIN AND THEN NOTICED CROME VALVE CAPS WERE MISSING. CALLED AGAIN AND ROB WHO WAS VERY HELPFULL ORDERED NEW CAPS AND HAD TO GO BACK AGAIN. DID REVIEW ON LINE AND RECIEVED E-MAIL FROM SERVICE MANAGER JORDAN SEAGREN TO CONTACT HIM TO RESOLVE ISSUES. CALL ED THURSDAY JUNE 8TH AND LEFT MESSAGE ON HIS VOICE MAIL AS OF TODAY, WED. JUNE 14TH HAVE NOT HEARD FROM HIM. WILL NO LONGER DO DEALINGS WITH THEM. WILL TAKE BUISNESS ELSE WHERE.