Mark P.

I've recently shipped a vehicle from Boston to Los Angeles. Once we signed the initial contract with Road Runner, that was the extent of their Customer Service. They use 3rd Party Carriers to transport their vehicles and take no responsibility for the delivery of your vehicle. They refer you to the 3rd party carrier. They also do not guarantee " door to door" service as negotiated in the initial contract shipping and delivery dates. They also provide no tracking or any contact information ( address or phone number) of the 3rd party transport company. I was lucky to have spoken to the transport driver to get his personal cell phone. I ended driving an hour and a half to a storage facility to pick up my car. ( at my cost) No reimbursement offered.