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I hired Your Mechanic to help me replace (install) a serpentine belt. I already had the belt I just needed help installing it. They said it would be $208, before I paid they offered a "lock in rate" lower if I would go ahead and pay ($188.00) so I did. After the service was provided/completed the mechanic ( who was very good) told me since I already had the belt he would tell the office to reimburse me the $50 for the belt. Later that afternoon I received an email saying they wouldn't reimburse the $50 but they would "hold the money" for future use. That is completely unacceptable, and basically robbery. The mechanic was good but their customer service is awful. Do not use this company.
Mark Nabers
Tip for consumers:
They are very deceptive
Products used:
The service provided was good, the mechanic was good, but customer service and honesty were terrible.
Mark N.'s review of Your Mechanic earned 4 Very Helpful votes
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