Mark M.

I've held a reserved /confirmed rental for a pickup truck rental at this location, near my home, three times in less than three years.
Each time I've arrived exactly on time, but no truck was available, although... some larger truck was.
Each time, I was also told they might be able to find a pickup truck at a different U-haul location.

Its obvious that the U-haul method (in Nashville at least) is to get you to come to a location and just work something (whatever) out.

So, third time is the charm.
I'll never return to any U-Haul. There are other options.
My time is valuable to me, even if it means nothing to them.