Mark H.

WORST PLACE TO BUY PARTS

"I ordered parts from them on 3/2/23. Processing took 8 days. It was delivered on 3/13/23. I took a video of opening the box and had part of my shipment missing. It's now 3/15/23 and it's been two days since I told them about what was missing. They told me they are still reviewing my claim. I don't understand why. I sent them a video of me opening the box. It's now been a total of 13 days and still don't have all the parts to do the job. It's probably going to be 20-30 days before I can get what I ordered. I learned my lesson from buying parts from someone else. After researching this company, they changed their online name to the company it is now. Maybe with all the bad reviews they had no choice. You would think they would do better. This whole ordeal has been a nightmare. Buyer beware."
Update on review:
It's now 3/20/23 and it's been 8 days since my part was missing that they did not pack. I called and they say they are still reviewing. It's been 18 days since I placed my order. This is beyond ridiculous.
Update on review:
It's 3/21/23 and they "approved " my replacement part they didn't send. God only knows when it will get here. Again, my order was placed on 3/2/23 and it's now 3/21/23. Took 9 days to review my claim with a video of me opening the shipment. This place is ridiculous.
Update on 3/22/23
Now after waiting 9 days for them to send me my part they sent me an email stating it was cancelled
Update 3/24/23
Fighting for the last 2 days with them on my PayPal dispute. I paid just shy of $25 shipping and all the want to give me is $3 shipping. I had to escalate my claim. Don't waste your time with these people. This is the worst place I have ever done business with in the last 25 years. Horrible customer service.