ToyotaPartsDeal

ToyotaPartsDeal is by far the worst company I've ordered car parts from. Their VIN system told me the wrong part (Steering wheel Clock Spring) to order, and when I asked to return the part and get a refund, I was denied because TPD's policy doesn't allow returns/refunds for "electric parts." I was told that they would consider making an exception after I protested, but after over a month of multiple emails, phone calls, and photos, I was again denied. At one point I was told over the phone that the exception had been granted, and they just needed to send me an email with the return information, but that was apparently a lie just to get me off the phone.

Do not order parts from these people. They're likely to send you the wrong part, then string you along for a month of emails saying they need 1-2 business days to decide they're going to tell you your stuck with a $240 paperweight.

I bought cargo mat that did not fit but because it had been opened (only way to check) and unused they would not return it. Also ordered another part with the wrong description and agreed to return if unopened and charge me a 20% restocking fee, so I did not return it. Chase CC would not back me so I am out the money because they. Have a BS policy in small print

Where to start... well, I have ordered from TPD several times. Their prices are good. That's the positive things. Everything else is terrible.

On any order greater than a handful of parts - there are missing parts. I have sometimes been refused a refund, other times I have been told that a refunbd has been made to PP, but I have never received it. They are either hopelessly incompetent or just plain thieves.

Their site boasts of a Google review rating, yet clicking on that rating reveals that they don't have any rating. Strange that.

Also, look carefully at their pictures - many of them are stolen from other websites without attribution and even have watermarks edited out.

You can't get lower than these guys.

I purchased a part that came in the wrong color and they refused to take it back after putting me through the paces. Reason = opened package. No kidding… They had me send pics of the item and packing and then denied the return. Do NOT conduct business with these clowns.

I ordered a part online based off of the information provided on their website. The part sent didn't match the description. Now they want me to jump through hoops for the return. They made the mistake, why can't they make it right?

I paid for express delivery and after 10 days my part has not arrived. The customer service won't refund the express shipping, even they send it normal. And very rude in this!

I bought a replacement steering wheel for my 2016 Land Cruiser for $628. It arrived different than the photo on their site. I called to inquire; they assured me that it is the correct OEM replacement part, after proving my VIN. I had an auto body shop attempt to install the replacement steering wheel and -- surprise -- it was the wrong part! This company uses Toyota script/coloring in their advertising, sent a different part than advertised on their site, assured me it was the correct OEM part, and then refused the return. I understand that when they do accept the return they charge a 20% restocking fee - FOR THE WRONG PART! This company is a SCAM - avoid them at all costs!

They deserve ZERO stars.
Toyotapartsdeal.com rep sent me the wrong part and then they wouldn't cover return shipping. $50 part and $14 return shipping. They have the most rude and worthless customer service people too. Avoid them and find a better parts retailer.

Punch in my order on the 3rd of Jan and item estimate arrival time is 5th of Jan - 9th of Jan but it the 11th and I still haven't got the item even if I get the item later on, this is not a very good service for first time buyer with a very small part and single item single order.

I placed an order on 3/3/34 that showed it should arrive between 3/8/24 and 3/14/24. ToyotaPartsDeal did not even order the parts from Toyota until 3/11/24 and the items then shipped to me on 3/12/24 and did not arrive until 3/18/24. Upon opening the package I found four of my items missing, one bent and damaged from being shoved in the box, and one item that I did not order and doesn't even fit my car/engine. I submitted an RMA form requesting the missing items be expedited to me as I have now been waiting for these parts for over two weeks. Instead, the replacement order was shipped out and states it will not arrive until 3/25/24, over three weeks after placing my order. I called and spoke to a manager about compensation since they made a mistake and couldn't even expedite the shipping and I was only told they do not expedite shipping and do not provide compensation for their mistakes. I should have ordered straight from the local dealer in the first place and suggest you do the same.

Go elsewhere. Bought parts from them and they were incorrect. I never installed them and requested to return them and they refused. WORST ONLINE COMPANY TO DO BUSINESS WITH

No customer service here,

Terrible customer service - No refund following RMA
- very rude; unresponsive
- multiple listings of bad vendor antics