mark f.

Not only is their website terrible to work with, they appear to be stealing money from my freelancer. I just logged on to re-hire a freelancer I hired in February. That is when I saw a message from him that he left back in February after the job was done. I copied the message below

Hi MarkI hope everything is fine with you. I have big favor to ask. Upwork suspended my account without giving any reason. Which is very strange to me. All my feedback is very good, clients were happy with the work i did for them, i am doing projects currently. I don't see what that reason could be. But from what i read now online it's not for the first time that this happened at upwork, which is alarming! They basically block freelancer accounts (including account balance) without any explanation and don't respond to any form of communication. I am experiencing this now with them. They took money from my balance and i believe returned it to your account. I have big favor to ask, i hope you value the work i did for you and would like to pay me for the work i did i would be very grateful.

So, I looked at my account and see Upwork billed my credit card twice for this job and credited back one of the charges. So Upwork took my money and did not pay the Freelancer. My credit card company has pulled back the money Upwork took and I just paid my freelancer on PayPal. This company cannot be trusted.