I waited way over the recommended time for the package. I made numerous calls to Blue Nile agents to trace the package, to no avail. The package disappeared off grid, then suddenly reappeared. Clearly Blue Nile lost control of the process and the experience was stressful and upsetting as the package arrived after Valentines Day.
Hi Mark, thanks for your honest review. It certainly seems like there was a ball dropped somewhere along the way, and for that we're very sorry. We'd like the opportunity to live up to the expectations of excellent service you had previously. Please reach out to pr@bluenile.com, we'd like to connect and ensure we provide you the service you expect in the future.