Mark D.

This store is the worst I have ever dealt with. I went into the lowes manning store in Edmonton yesterday as I needed a holesaw. I got what I needed and went to pay and asked the cashier if I can return it as it might be to small, was told not a problem. When I got home, I found it was to small so I decided to do the responsible thing and order the larger one online for store pick up. I waited for hours and decided to go back to the store before they closed. After waiting in a huge line I got to the pick up counter and was told they had not received my order. I said no problem, I will just get it and just wanted to return the one I purchased hours before.
I was told that I could not return items during the covid 19 crisis. I asked the manager how they can be open to sell items but not take them back. She could not give me an answer. I was frustrated and said a few things I maybe shouldn't but nevertheless you have to go to the store to either purchase or do a return, what is the difference, I had to buy the correct size, so I had to come back, why can't they take they other one back? They are using the covid 19 pandemic to hold your money! This is unacceptable and a total lack of capable management. Why Lowes can get away with this is beyond reasonable. Just as bad is there insistence of not using a "tap" type debit machine. This proves that Lowes is nothing more than a money grubbing rip off artist that is just as irresponsible as the CCP government of China!
BOYCOTT
BOYCOTT
BOYCOTT
BOYCOTT
BOYCOTT