Mark C.

I have been trying to list my property for over a year with Home Away without success. I have been rejected twice by the Madrid office, even when I supplied all the information required including passport, title deeds etc etc. There is always a problem with TRUST AND SECURITY department, which they will not explain to me, so I am not sure if its the property (totally licenced by the authorities for Tourist use... under my name) or the PERSON ie myself. Needless to say my property has been listed on Booking, Wimdu, Airbnb, TUi, for over a year and I have no criminal record nor debts
I was refeerred to the TEXAS computer centre, which I called at least 3 times (free of charge) where they told me that they either had resolved the problem ( they hadnt) or the solution was to simply register with a NEW Email address, which I did several times, without success
Yesterday, a year later, I got a call from the UK office asking if I wanted to list, which I said I did and they charged me by credit card and hours later blocked my account
I have spoken to them today and they dont want to refund the money