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Mark B.

1 Level 1 Contributor
  • 2 Reviews
  • 29 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Computers & Technology

Member since March 2015

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2 Reviews by Mark

If you really want to know how bad they are go to moneysavingexpert.com
I had a very young just out of school sounding Miss King who phoned me about my complaint, she was rude and aggressive and I feel playing to an audience! It went like this...
I have just spent approx. £800.00 with this company and all I can say is buyer beware!
Customer services are a very unpleasant place to be if something is wrong with the item or Item's you have purchased.

I purchased three items from Oak Furniture Land and was assured it was of the best quality and hand crafted and heavily discounted! This description I found out was their loop-hole for customer services to put the phone down on you!

E.g. If you complain that the item is badly put together THE REPLY IS HAND CRAFTED WHAT DO YOU EXPECT!
If you say the wood shelf is not central or not resting on the horizontal supports correctly! HAND CRAFTED AND RUSTIC AS IN THE TITLE OF THE FURNITURE WHAT DO YOU EXPECT
But the one in your showroom was perfect? I THINK YOU SHOULD SEND PICTURES OF YOUR PROBLEM. NO THAT LOOKS FINE ITS HAND CRAFTED. Silly me of cause it is!

I know! I will send an email to the MD with photos. Phone call that very afternoon THE MD AND MYSELF (Personal Assistant Miss King so she says) who told me she checks all emails going to the MD and not to send him anymore, because she checks all his mail! AND WE BOTH THINK THE CONSUL TABLE YOU HAVE PURCHASED IS FINE AND THAT IS THE END OF THIS MATTER... But the shelf is 6mm shy of the legs on one side but touching on the other! IF WE SENT A REPLACEMENT WE COULD NOT GUARANTEE IT WOULD BE BETTER THAN THE ONE YOU HAVE!

With that sentence I was cut off.

Well that just about sums up my dealings with Jason Bannister's new empire OakFurnitureLand only to say buyer beware...
To return the item's within 7 Days will cost you £50.00 per item if they say the item is fine via email or phone that's it.
On looking at the very high volume of complaints about this company, I wish I had checked the internet first before purchasing

Yes I have been taken for a TV and sound system and just like everyone else on this page paid by BACS,
They told me on the phone that they were having credit card problems but if I paid by BACS they would hold the prices. (Silly Me I thought the site was good! I looked on the web for any bad comments and could not find any) Just like everyone else I have sent email after email and phoned every day for two weeks I have spoken to a Kelly / Amy and a Martin who all assured me the order was on it's way.
I placed the order due to my wife being at home with breast cancer and the sound being distorted on our own TV and not very pleasant to listen to.
What I do know about this site is that the warehouse is not where shown on the Map and the person that put this site on the internet is according to NOMINET is
Registrant: Alex King
Registrant's address: 22H ENNISMORE GARDENDS London SW7 1AA

Mark Has Earned 29 Votes

Mark B.'s review of Oak furnitureland UK earned 14 Very Helpful votes

Mark B.'s review of Digital-Warehouse.co.uk earned 15 Very Helpful votes

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iain G.

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NEVER EVER... use this company, yes silly old me decided to have a house makeover, spent £6000......


Never buy the hove range definitely not solid oak was delivered with many faults and it dents...