If you really want to know how bad they are go to moneysavingexpert.com
I had a very young just out of school sounding Miss King who phoned me about my complaint, she was rude and aggressive and I feel playing to an audience! It went like this...
I have just spent approx. £800.00 with this company and all I can say is buyer beware!
Customer services are a very unpleasant place to be if something is wrong with the item or Item's you have purchased.
I purchased three items from Oak Furniture Land and was assured it was of the best quality and hand crafted and heavily discounted! This description I found out was their loop-hole for customer services to put the phone down on you!
E.g. If you complain that the item is badly put together THE REPLY IS HAND CRAFTED WHAT DO YOU EXPECT!
If you say the wood shelf is not central or not resting on the horizontal supports correctly! HAND CRAFTED AND RUSTIC AS IN THE TITLE OF THE FURNITURE WHAT DO YOU EXPECT
But the one in your showroom was perfect? I THINK YOU SHOULD SEND PICTURES OF YOUR PROBLEM. NO THAT LOOKS FINE ITS HAND CRAFTED. Silly me of cause it is!
I know! I will send an email to the MD with photos. Phone call that very afternoon THE MD AND MYSELF (Personal Assistant Miss King so she says) who told me she checks all emails going to the MD and not to send him anymore, because she checks all his mail! AND WE BOTH THINK THE CONSUL TABLE YOU HAVE PURCHASED IS FINE AND THAT IS THE END OF THIS MATTER... But the shelf is 6mm shy of the legs on one side but touching on the other! IF WE SENT A REPLACEMENT WE COULD NOT GUARANTEE IT WOULD BE BETTER THAN THE ONE YOU HAVE!
With that sentence I was cut off.
Well that just about sums up my dealings with Jason Bannister's new empire OakFurnitureLand only to say buyer beware...
To return the item's within 7 Days will cost you £50.00 per item if they say the item is fine via email or phone that's it.
On looking at the very high volume of complaints about this company, I wish I had checked the internet first before purchasing