I recently made a purchase with NG and ultimately decided to return an item that didn't work out. After several weeks of waiting for my refund, it was never issued. I contacted their customer service only to be given the runaround telling me it was issued back to my Apple Pay (which was not the payment method used). So one, they did not have the correct information and two, did nothing more to support or correct the transaction issue. If you want to do business with shady business, then by all means this would be just that. Screw you NG!