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I want to say "Terrible customer support" but the problem is they don't have any.
They delay orders. They have shipped an order in parts at different days without notifying us.
They delivered a 5000eur equipment to the wrong address!
They got paid for the purchase of an iphone, then cancelled our order and did not refund us either! Without notifying us of course.
It is impossible to find their contact details on their website.
When I call they answer 1 out of my 20 call attempts, and after having me on hold FOR HOURS!
Then all they have to say is "NO ENGLISH", without even considering passing the line through to a colleague that may speak English, which makes it an endless debate between me and a German speaker.
I have emailed them countless times in the past 6 months. I still have not received any reply, to ANY of my emails.
Tip for consumers:
it is impossible to communicate with them.
but if you manage to get through, do not expect any service unless you speak German.
They never respond to emails.
this is one of the worst customer experience I have ever had in life
Products used:
screen, laptop
Marilena N.'s review of computeruniverse earned 2 Very Helpful votes
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Empty.
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