I ordered a ton of stuff from them at the beginning of covid since I couldn't get supplies anywhere else. The order took forever, which might be excusable. Many of my plants died before the potting soil arrived. But all the non-soil items are cheap-looking and worse, there are no instructions for the self-planters and I ordered 6 of them. I kept thinking I would find instructions online but the online instructions are for different products and I can't figure it out. I will never order from this company again. Very bad service.