(Professional Photographer)
First of all, if you order be aware that they print darker and far more dull color/vibrancy wise than any other printer out there. So pull the exposure and saturation up a bit (learned this the heard way).
After that, I was pretty happy using them for flyer type materials (no way would I use them for anything that was intended to show exactly how I shoot and edit.).
This time, I placed two orders on 9/4. One arrives on 9/12, and the other says 'ordered' (not even printing que yet) so I email about it. A lot of prodding for answers, they finally got it printed and my package of 25 digests were delivered on 9/19. AAAANDDD... they are not trimmed to the correct dimension, and thrown together sloppily (pages are uneven).
9/19: I email about this via their website (where you cannot upload photos, only send message).
9/20: They respond asking for photo proof. So I send a photo of the digest with a tape measure, as well as a photo showing the uneven pages.
9/21: They respond saying basically they need proof that all 25 digests were not trimmed and are the incorrect size. So I take a few photos showing the stack of digests and showing that they are ALL 6" in width, not 5.25 as they are suppose to be. And... no response.
Maybe I'll get them in a month or so from order date, wouldn't that be nice.
I'm done. After ordering from them for years, they are making me jump through hoops to prove that what I am telling them is true over $39. THIRTY NINE DOLLARS. Give me a break. Just reprint it already.