Marie E. L.

I bid on an item about 2 weeks ago. I stayed in the Invaluable site to ensure I would be the highest bidder. I then received an email stating the item had been "Passed", even though I put in the highest bid that was showing on the website. When I contacted them by email, I was told to contact the auction house, directly. I looked up the name of the auction house and checked their address. I them went to Google maps and it appeared this "auction house" was being run out of a small stationary store in Florida, with absolutely no mention if it being an auction house, on the outdoor sign. It also had very poor Google reviews which included paying for items which the customers never received, or items arrived damaged. I gave up after that, since this supposed "auction house" did not appear to be a legitimate business. About 2 weeks later, I saw another item on Invaluable, but this time it was in Germany. Since I live in Canada, I did not want to send money to a foreign country, unless I was sure it was a legitimate art auction house. I've contacted them several times, in English and in German, but their responses didn't seem to have anything to do with the piece of art I was asking about. Two days ago, I sent them an email stating that I had family in Germany who were going to come to their auction house to check out the item in question, assess its authenticity and then I would send them the money for it. Today, I went to their website and could not find this item, at all even though I was assured just 48 hours ago that they still had it. I went back to the Invaluable website and logged in to see if I could find it again, but I was repeatedly blocked from logging in! Did the auction house in Germany contact them and tell them I was questioning the authenticity of the piece of art I was interested in buying?! I have no idea! I just know, I can no longer access their website! Strange happenings with Invaluable! Very happy I found this website! Will definitely - not- be buying anything from them!