Maria V.

We purchase 4 tickets for the Real Madrid game in Madrid. We bought the tickets 3 weeks before the match, it said they will ship to a Spanish address only which is fine, we put down our address in Spain and by the time we got there the tickets hadn't arrived yet nor I had any news about them. I called to find out what happened and they told me that they didn't have the tickets yet and that they won't deliver to my address because I was not staying in Madrid downtown. A day before the match I got an email saying that I had to pick up the tickets from a random guy near by the stadium an hour before the match and because they were not tickets they were season passes I had to bring them back to the guy afterwards. So here we go to pick them up and the seats were not together. I had purchases 4 tickets and they were not on the same row. And not even behind or in front of each other. We couldn't do anything as it was too late at that point the match was starting in 30 min. I emailed them afterwards about that and just kept sending me emails with excuses as why they were not together and how they dont assure tickets together. Total scam!