The next order came in with one item having obvious quality issues and another of the wrong size. It was very frustrating to find out that I had to pay for shipping these wrong items back. Then I waited two weeks for the new delivery just find out that they've sent me the wrong size again and the other item was not included. It was ridiculous that I'd have to pay for the shipping again due to their mistake, so I just threw away those leggings. They never reimbursed me for the second leggings that were not included. Customer service was really rude telling me that they have shipped both items and hinting that I must be lying.
This was the worst experience ever - don't bother ordering anything from this company!
Hi Maria,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging