Maria L.

I booked a last minute flight to Brazil through CheapOAir because my mom was very will. On the day I was to return home, my mom passed away, so I called and rescheduled my return flight to Thusday, 2 days later. After a long delay on the telephone and over $700 in extra fees, they rescheduled my ticket for Thursday and sent me an email confirming the changes. Later that day that same agent called me and said they had been unable to confirm the date with the airline and had to change to the following day, Friday. I accepted the change and waited for an email from them. The email never came, so the following day I called them again. The agent reconfirmed my return for Thursday, not Friday as I was told before. I was unsure of what to believe, so I checked with the airline. The airline had no record of any change. I was luckily able to schedule directly with the airline; they were full on Thursday, so I scheduled for Friday. I checked my account at CheapOAir several times on line, and every time it showed me returning on Thursday (while the airline showed me returning on Friday). My Friday flight was delayed for 24 hours because of mechanical problems, so my return trip leasted 3 days. All because CheapOAir doesn't have a clue what they are doing. Never again!