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I purchased the package - resume + coverletter + LinkedIn profile. Described my experience, concerns, expectations in detail, provided 2 copies of my previous resumes, provided reference letters and my LinkedIn profile information. I also chose the 5 day delivery to allow the writer to really tackle it all.
1 - the delivery was delayed by 2 days, violating the purchase terms. During those 7 days the writer worked on the files I didn't get so view any of it.
2 - once they finally provided the files, 2 days late, I immediately provided feedback on the design and the content.
The design was horrid, the excessive bolding and highlighting and use of unpleasing colors created a poor first impression, and most definitely would deter anyone from reviewing the resume.
The content was a joke - the writer copied the bullet points from my existing materials, and in certain spots didn't realize they copied/pasted into the wrong section. They failed to create the narrative in any file (resume, coverletter, linkedin profile), completely failed to make it accomplishment oriented.
I went back and forth with the writer several times, provided additional information and design samples just to keep getting worse results.
I then reached out to the Support and requested another writer or a refund. I was told to file an official complaint, which would be reviewed by the investigations team.
The investigations team determined the resume is "fine" and they won't issue a refund.
How is this not scam?
Tip for consumers:
Don't use this site, the negative reviews out there are not fake.
I chatted with (multiple) customer service agents who claimed the negative reviews are A, fake, B, old and about writers that performed poorly but no longer work with the company.
As of October 2022 I can say that the results were poor and the guarantee was not honored.
Maria hasn’t received any votes.
Maria hasn’t received any thanks yous.
Maria doesn’t have any fans yet.
Maria isn’t following anybody yet.
Empty.
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Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.
Our goal is to provide consistently reliable products and an exemplary level of customer service. Could you please provide your order number for us to check your complaint? Will be waiting for your reply.