Mariah E.

I ordered a nightgown for my mother in law two weeks before mother's day, it came about a week before Mother's Day; I ordered a 3X, the package said 3X but what they sent was a 5X!

So, I called and they apologized and asked if they could send me the right order and I said only if it will come by that Thursday because that's when we would be heading home to see her. They promised me it would be there no problem I wouldn't be charged but on my bank account they had charged me 19.99 for fast shipping! Thursday comes and no package so I decided that we would leave Friday instead so that I could receive the package then. Friday comes and NO package. I called and the customer service rep says that it never was sent and the sales department had no way to contact me but every time I've been on the phone with someone, they have repeated my number back and my phone number is on my invoice! She transfers me to sales because she doesn't know why they didn't send it, all the while her customer service was AWFUL! That line kept saying they were closed but it was well within two hours of them closing so I left a message for them to call me back and of course to this day I have never received a call back. It's been a little over a week and a half after I have returned the package and I still haven't received a refund. This company absolutely disgust me and I'll never in my life make a purchase from this company again!