Maria G.

The short story... The sale price I was "encouraged not to miss" by Open Sky for a product in my cart (which I eventually ended up purchasing because of their reminder) ended up dropping 50% in less than 24 hours. No time to cancel the item before it was shipped. When questioned, the excuse was that they had no control of what the merchants in their marketplace do in regard to pricing, so they could not honor the sale price. (Me: Do you not vet the merchants whose items you post for sale? I order frequently online and have not found this to be true of other companies.) I asked for the contact information of the vendor. (OS: We can't give out that information.) No responsibility taken... only money. And, no response to my last email. Smacks of bait and switch. I initially thought that the email I received advertising the product was through Living Social. But, when I clicked on the product within the email, I was directed to Open Sky. Avoid the disappointment. I usually do a little background work on new vendors, but I didn't in this case because the ad came through LS. Won't make that mistake again.
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UPDATE in response to OS: Thank you for your response. As a customer, I am relying on you to host reputable merchants who take responsibility for their merchandise, the manner in which they advertise, and the manner in which you take responsibility when they do not do either of those things well. It shouldn't matter whether it is 1 merchant or 10,000+ merchants.

When the customer has no recourse but to live with whatever questionable practices are handed them by a vendor, that is not good customer service; nor will it promote repeat business. The over 300 one star reviews for OS speak volumes. By the way, I never commented on the actual merchandise. Sadly, that was subpar, too. Sorry, I cannot in good faith, recommend your company.