Marguerite R.

Sephora location at MacArthur mall Chesapeake, Va. Have shopped at various Sephoras, even for men and women products. I purchased a liquid makeup product in August of 2018. I don't wear a lot of makeup I am 71 year old. I notice the makeup bottle was very lightweight in when i finally used it. I could look in the bottle and see that it was about half full. I was shocked and thought that some could've been used as a sample. About two weeks later when I was in the mall at the Sephora store just to pass on that info., I spoke with a representative and explained the issue ( did not have the product with me at the time). After listening to the representative I felt absolutely humiliated. The representative continue to ask me if I was in a hot climate it could have dried out there. My mind was saying "what" type of explaination is that? So in essence, is your Sephora rep saying that I can't travel to Las Vegas, Miami Florida or areas in the Caribbean Islands with your make up. She was talking to me as a child being scolded by a schoolmaster. I couldnt beleive what I was hearing. That was the worst clarification I've ever heard from a sales person. Limited quantity in my bottle had nothing to do with where I could've travel even though I did not go to a hot weather state. I felt dumbfounded listening to things that she was saying out of her mouth. I would no longer shop at that location. Some of these young representatives need more block of instructions when dealing with customer care. I am retired military I am retired from the Department of Defense and I am still employed. $23 it's not going to break me I was not in the store to take from Sephora, I needed to be satisfied, if even being in accordance with a reasonable and mature conversation and was not.