Marge D.

I have been shopping on Zulily for quite sometime. My satisfaction with the site has diminished significantly in the last few years. There are less bargains available than when I first started shopping on Zulily, less name brands, no loyalty program for frequent customers, clothes are often made to order from a China and take too long to receive. Also the clothing items I have purchased that are made in China, are often not sized correctly, the quality and the materials are substandard. Often the pictures of these no name brands don't actual resemble the item you ordered. Many of these unsatisfactory products cannot be returned. I have begun to be much more discerning about what I buy on this site anymore. Zulily used to be my go to shopping site, but not as much anymore. I can often buy the same or similar items on Amazon for the same price and far less waiting time to receive my order.
However, I have always found zulily's customer service excellent. I have always found the staff eager to address any problems and offer a credit for an item I wanted to return. I would like to see Zulily offer more consistent, quality. Merchandise from established vendors with much shorter delivery windows. I like the selection of toys, children's items and household items offered, but I would like to see an improvement in your women's clothing, especially plus sizes.