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I purchased advanced tickets using Fandango promotion codes as part of the payment ($8.00 savings per ticket). I called Fandango 48 hours before the show to change the showtime to an earlier showtime. I was not changing the movie, the date, or the theater: just trying to get tickets to an earlier show. Fandango said the $8.00 promotional codes were now void and had no value.
I agreed that the codes could only be used once. However once used, the value of the codes had been transferred to the tickets. Fandango said the value of the tickets was not the printed value and subtracted $8.00 from each ticket.
This is stealing! The studios paid Fandango the value of the promotion codes. Then Fandango stole that value from me. Fandango is a crook!
Tip for consumers:
Terrible customer service. Look at the overall rating.
Margaret W.'s review of Fandango earned 4 Very Helpful votes
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