Margaret W.

When my favorite clothes store went out of business about 10 years ago, I started purchasing clothes from Roaman's. It seemed to be the only place where I could find clothing that fit me well & looked good on me. However, the quality of their clothing has changed (not for the better.) I wash all of my clothes in cold water & dry them on low, but my shirts always shrink.

Their prices have become ridiculous. I've returned more items in the past year that I care to mention due to the size being off. Sometimes my regular size fits well... Other times I have to ship the item back & exchange it for the next size up.

My most recent order was for a pair of boots that did not fit properly. I called customer service & wanted to return them for a refund. I was told that if I chose to have the refund credited to my card that there would be a $10.99 service fee, So between that & the $11.99 fee that I paid to have them shipped, I would basically only be getting $24.00 back on my Roaman's card after spending $48.00. The alternative was to receive a gift card as a refund... No fees involved... Ridiculous!

Their pricing is also bogus... An item can be $10 one day & $50 the next. I never buy anything from them unless it's on sale & I have a coupon or it's on clearance.

And... A lot of times I'll have things in my cart & cancel out the order, because their shipping fees are insane.

I meant to give them 1 star. Somehow 2 is up there. If I could have given them 0, I would have.

I'm done... Cutting up my Roaman's card & calling it a day.

Buyers beware!