Your company was excellent to deal with! Not only did you start on my customized mug, as soon as I placed my order, you kept me informed of its progress, step by step. Your estimated delivery date was the day after Christmas, so I was thrilled when it arrive 2 days BEFORE the holiday. Our son loves his tribute to Cynthia' mug! It's exactly what I expected (based on your online photo) at an affordable price. I hope it lasts and is enjoyed for years.