I couldn't have been more stunned at the outstanding response and detailed knowledge of my issue with our Whirlpool gas stove. The technician called me within minutes of my reaching out on-line and in addition to his professional expertise he was so courteous and offered continued assistance once we figure out the part we need (he gave us links to order and video of how to install) if we run into problems with the "fix". I highly recommend this service for anyone needing an expert technician's services.