I placed an order for personalizes items on Nov 27. I received one item on 12/11 and the other 3 are still listed as being in 'production.' I have reached out via email, called and left my number in cue a number of time and have not received any email or call back. Their customer service is non existing. Don't order from Paper Source. My next step is to contact my credit card company to start the process of getting a refund.