I've never had a problem with Top Hatter l have been a customer for 1 year the customer service has been great to me, all the products l have bought l got apraised after buying them at Jewelry stores and apraisers out side of the Top Hatter websight, my god comparied to the retail store prices that l would normally pay if bought in a store, l really got all the top name brand and designer products for hundreds and thousands dollar's less than l would have if l went anyware else.
All the products l have ordered from Top Hatter so far have been in mint condition as if they were bran spanking new.
All my experiences with Top Hatter have been great don't listen to all the negitive comments on this websight.