Went to website. Intended to sign up for 1 mon. (A one-time- use offer would have been more acceptable). Scrolled down to payment info first and unable to go back to choose plan. Email receipt showed it defaulted to yearly plan. Called customer service within one minute; closed. Called again a few hrs. Later. Dissatisfied with the website and not wanting to use this "company," I told rep to cancel my order, which she refused, as my payment is " nonrefundable. " Told her Visa would treat it as fraudulent charge. She then offered to charge for 1 mo. And refund the rest, which I agreed to. She said there will be no more charges. I doubt that. Either way, they make money. Should be able to cancel a service I didn't want. And although the rep was polite and finally negotiated, it would have been nice to speak with someone who speaks English.