My experience has mostly been positive. Have only returned three items considering I have purchased 4 times. The only problem I have are the prices. Some of the prices are ridiculous. I wanted to purchase a pair of Drew sneakers and the "original" price that Thred-up gave ($190.00) was an outright lie. I went to the Drew Shoe Webiste and they are $152.00. Now I feel like I have check the Thred-up price for Shoes against the website. I feel the same about their prices for handbags and wallets. Thred-up charges too much for used handbags and wallets.