Spent weeks compiling a photo book for my son's 21st. Ordered in plenty of time. Did not arrive at all. Still waiting. A very difficult company to discover how to communicate with. Only through my own investigation did I discover that it had been returned to sender on two occasions by Chronopost, insufficient packaging the first time and the second, address illegible. This time according to parcel tracking it's stuck in "no man's land" and its status hasn't changed for days. Have been promised various things as goodwill gestures but I want my photo book. So very disappointed to say the least.