Mar D.

They have a VIP membership which touts free shipping, so I assumed it also meant free shipping on returns. I searched their return policy and it sounds good, touting a 90-day "test run" and how they will make things right. Nowhere does it mention a return shipping fee, but it also doesn't explicitly mention free return shipping either. I became suspicious and called them and there is indeed a return shipping fee if you use their label, of nearly $10. I give them a 1-star rating for purposely hiding their return shipping. I found the same shoes on amazon for the same price or cheaper, but with FREE return shipping.