Marcia P.

I recently purchased a very expensive and large 385 pound hideaway liquor and wine cabinet made by Howard Miller, from Clockway. It was supposed to be delivered in five days. It was not. It did show up five days later, unannounced until 10 minutes before the delivery. On the good side, and after a lot of phone calls and research, I have the whole story and I want to share this with folks who may have read some of the negative reviews like I did. Please read this. First of all Kevin in Customer Service at Clockway is fantastic. The broken link is not Kevin or Clockway. The broken link is in the logistics company responsible for shipping and their name is CEVA. With help from Kevin I now know the whole story. My first cabinet was damaged in shipping and Clockway immediately re-shipped a second cabinet. The logistics company failed to notify me of what was going on and that there was going to be a delay. That was the answer to why my tracking number disappeared and caused me much angst. Kevin was able to give me phone numbers and contacts to find out what happened and why I didnt get my cabinet on the day as promised. Now I know the item was responsibly re-shipped by Clockway when notified by the shipping company and delivered to me in a timely manner. CEVA just didnt keep me in the loop to what was happening. The cabinet is beautiful, and the delivery folks were absolutely fantastic with their white glove service. A light at the top of my cabinet did not work. I called Kevin at Clockway and in three days a brand new light fixture was delivered to my front door. I read a lot of reviews before I purchase things. There are a lot of negative comments on different sites about Clockway and about Kevin. Id be lying if I said I wasnt terribly disappointed at the end of my day five promised delivery. But working with Kevin was a true joy, and he absolutely made everything right. I am wonderfully pleased with my purchase and with Clockway, otherwise known as Gift Theory. The broken link is the whole process was the logistics company, CEVA, that they use to work through the shipping process. I have learned a lot in this process. The item is shipped from Clockway and a logistics company is sort of like a traffic cop. They hook your item up to a shipping company and they subcontract with a local delivery company to get your large item delivered to you. Please dont judge Kevin or Clockway by the negative comments. They do a fantastic job. The broken link and the whole process was the logistics company CEVA. If you have a gripe, aim it at the logistics company that failed to give me the information about my first cabinet being damaged and re-shipped. They left me in the dark about that whole process. Just be patient and Clockway will come through like a shining star. I am very very pleased with everything in the end. For a complicated purchase and delivery of a very large and heavy piece, I could not be happier. Please dont read the negativity and make your decision based on that. Kevin and Customer Service at Clockway are, in the end, even when everything goes wrong thats not their fault, a class act. They will make it all just perfect!