Stay far, far away from this bogus company. Ordered an item on Nov. 29th as a Christmas gift, it's December 28th and per the "tracking number" it's still preparing to ship from China... even though an "executive in customer service" told me it's on it's way. They will not refund, you will need to contact your credit card company to reverse the charge - they will dispute the charge with these scam artists - if they can ever get ahold of them at their phone number on their website (which has been disconnected).