Manoj K.

Please note that we had set up a video doorbell around 3 months back. Since day one the device has not been operating well to its optimum.

The problem that we are facing are as follows.

1. Sometimes the bell rings and at times it does not. Now sure why? The internet speed is quite good at the villa (80 Mbps). The blue light on the doorbell keeps rotating with no action.

2. The installed screen inside the villa gives a notification whenever someone rings the bell. Can we get rid of the notification and have a simple step whereby the user can speak to the person by pressing the Green button or to reject the Red one. I hope this feature is available in your app or the device. The notification is quite annoying and delays the process.

3. We also want the calls to work well on the mobiles so when the client is away.

We have sent an email to *******@ring.com and despite receiving a few setting changes from the team the problem continue and does not work.

The bell does not serve the purpose and is very slow to respond when the bell is rung. There is relay gap for the video to appear on the screen despite having a good internet speed.