Glenn P.

I rec'd a failed colonoscopy at the end of Nov at The SSM Clinic at St Marys where they do colonoscopys.The day before my procedure i phoned the dept to find out if I should take my insulin the day of the procedure. I was told during this conversation it was OK to eat a small lunch the day before the procedure since I was diabetic.
Turned out this wasn't the case at all. Dr Giao Vuong could not do the procedure. I had so many questions for this physician but after the procedure he would not come and see & talk to me. He even went so far as to tell the nurse on the phone he had already spoken and saw me. Totally untrue. Doesn't anyone have any accountability for their actions anymore?
I noticed a few days later. SSM billing was quick to bill my insurance 3,606.50 for the failed procedure and another 700.00 for anesthesia. I believe billing should be reversed immediately. They are not standing up to show accountability for the incorrect instructions I was given. I have went to St Mary's my entire lifetime and now I don't even get a call to discuss this. Obviously the only thing they are interested in is their revenue, not at all the community they serve. That is sad. I will need more health care now that I'm older but I won't be getting it from St. Mary's
Glenn Pruitt.