Ben D.

Saw a doctor to get a new bi-pap machine as mine had stopped working. This was in July and it is now Oct. 30th. The doctor sent me to the ER due to high blood pressure (from not having my machine). The bill was for over $1000 and turned out they double charged a test. It took over a month from SSM to fix the error and still charged me an addition $121.47 since I didn't pay my bill within 30 days (they still hadn't fixed the double charge). It took a month an a half to get the sleep study only to find out 3 weeks later that my insurance needed a base line test (the doctor and his staff should have known this before so I could have gotten both tests done the same night or back to back). Before my sleep study I left 3 messages over a week and no one ever called me back until to confirm my appointment. I come from the medical world and SSM does not do their research into a patient's insurance polices and I have realized I have to do all the work to make sure things are done properly. It has been 3 months and I still don't have equipment and it will be another 3 weeks before I can have the other test. In the meantime the doctor still wants me to come in every 2 weeks to be checked (more money for him). My experience with SSM has been a nightmare and once this is complete I will be done with them.