Mandy L.

So far, everything is clear. A bit of a hiccup when I went from pricing to checkout, but then I realized I had to enter a code.

The furniture arrived broken. I made 2 calls offering to send photos of the broken furniture. My offers were declined. I was told that in order to get a refund, I had to ship it back. I managed to pack up the broken furniture which they received at their warehouse and didn't refund me for the shipping charges. More time on the phone with Macy's to get refunded.

In summary: one piece of broken furniture cost me hours of packing up broken furniture and about 2.5 hours on the phone with Macy's. They could have quickly fixed this issue, but they drew it out. I will never again purchase for delivery from Macy's. I do not trust their processes.

Also, of note, their policies are problematic, especially because they discriminate against older and handicapped people. I am 60 years old, female, and short. Packing up a heavy piece of broken furniture was a big deal.

Even more, the furniture I received was poorly packaged. I am still picking up tiny fragments of styrofoam from everywhere in my home.

I paid for preferred shipping and it arrived very very slowly. I won't pay for fast shipping with them again.