Man D.

To say I am disappointed in Bed Bath and Beyond is an understatement. My boyfriend ordered me a vacuum cleaner I really wanted for Mother's Day from the website because I had a 20% off coupon and so it was a really great deal! I was super excited. When the delivery came, I opened the box, and inside was a much more expensive espresso maker. Hmmm. So I contacted customer service and they sent a label to send the espresso machine back, and said once they received it, they'd send the vacuum. I was annoyed that they wouldn't send my vacuum unless they had their other item back but it gets so much worse! I sent the espresso machine back and waited and waited. While I was waiting, I received about 3 confusing emails, which although didn't make complete sense, kept telling me that the vacuum was on its way. So two weeks later, I still haven't received the vacuum. I waited over an hour to text with customer service who informed me that now the vacuum is sold out and on back order. They didn't know when it would be back in stock. I asked for a refund. So now, two weeks after, still no refund! So now we are waiting - again - to text with a customer service rep to ask where the refund is. What a headache! And I still end up without the thing I wanted. So it's basically hassle upon hassle for no reason. And the customer service so far has been beyond awful. I may go to a store again in the future, but no matter what, I will NEVER order from the website again! Just an unpleasant experience overall. I mean, had they shipped me the right item in the first place, I would have the vacuum and be perfectly happy. Instead, I'm STILL trying to get my refund. When I do get it, I will reorder the vacuum from a different retailer. So unimpressed with Bed Bath and Beyond's customer service. Honestly, they really don't deserve one star.