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Mamata C.

  • 1 Review
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Experience: Health

Member since January 2021

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1 Review by Mamata

1/15/21

I ordered my daughter's contact lenses 12/28/20 so over two weeks ago and still have not received them. Called in yesterday, they said they will email me the tracking information. Today I got a text and still could not track so I called them. They said they only shipped them out this morning and cannot do anything about it. Now my daughter has no contact lenses for another 10 days til they come.

Tip for consumers:
Do not order from this website unless you want a lot of hassle and no contact lenses til you have called a bunch of times.

Service
Value
Shipping
rayas5
James S. – GlassesUSA Rep

Hi Mamata,

We’re sorry to hear that you experienced difficulties with your daughter's contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

Meanwhile, the contact lenses are in-transit and en route to you. We have sent you the tracking status update.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA.com

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