MAMADI C.

They are a true mask of scams. They took my 1005. 41 USD that did not provide the service. I can't reach them over the phone, and they are not replying my emails.
I was on time at the airport around 4AM, three hours earlier. This was supposed to be a family trip - order numbers PJLBALQ and P36MT47
I came at the airport with my mother at the counter. My mother was registered, but I could not register because they couldn't find my name on the passenger boarding list. I spent hours there with no solution. Then, I sent them emails with no answer on that date of December 14th, 2019.
Being unable to reach out them all day on 12/14/19, I had to book another ticket from OPODO to travel the next date to attend a family wedding. They responded my email back only on the 12/16/19.
After all, they lied to my bank that it was "no show".
Sincerely, the merchant charged me for a service they did not deliver. They must refund my money and apologize for all the inconveniences they have me made going through.