So I have really no issue when I go randomly to a redbox to rent a movie, but it seems like EVERY TIME I try to reserve them online there is some error and I can't reserve them. It's extremely annoying that they offer this service, but when I try to utilize it I can never actually get it to work. And their website is NO help in figuring out how to get the transaction to go through. So sick of redbox. It may take longer, but I may just stick to getting the movies I want to watch through my library. I may have to wait for the movie if it's newer, but at least I know I will get it AND IT'S FREE! Or, luckily for me, there is still a video store inside the grocery store in my town. May be more expensive than redbox, but again still more convenient than redbox is (at least for me).