Makiesha L.

Q link will not back up their phones. I called them in February or March of 2021 about my phone the representative said they would send me another one so to make a long story short I called about 5-6 times during that period until now & all I got was a promise that they would not keep on sending me the phone. So when I called them on the 11-22-2021 & the representative then said that in order for me to get another phone I have to send money to them or bring over another phone that I can get to them. Now how is you going to send someone a sim card in December that don't work with the phone & Everytime I call the phone call always get disconnected from someone & they do not call back either but at the beginning of the conversation with them they ask you for a good call back number. How is that helping people with low & limited income. Also I can't use the phone because it's an older phone & have a hard time keeping up with the network it gets so hot until it feels like it's about to explode they just need to stop lying & back up their word & just send me another phone what I been waiting almost a year on. Please don't deal with Q Link if you have other options. Thank you from a really disappointed person.