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Be careful while ordering filters from filterbuy because their mentioned sizes are not clear exactly match your size of the filter. Return policy is too bad you have to pay from your pocket. Their customer service is not good and they are rude.
Tip for consumers:
Make sure exact size before you order. Quality also not good and color of the filter is light brown in some filters you can't make out whether it is dusty or not. Returns you have to pay from your pocket. over all worst experience.
Products used:
HVAC filter
Mahendar M.'s review of Filterbuy earned 3 Very Helpful votes
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Hi Mahendar, I am really sad to see you leave this review. I do have to clarify some things mentioned that are not accurate. All of our filters are listed with the "actual " and" nominal " sizing right in the size description. We also offer tons of articles and videos on how to properly size your filter to your unit as well as the difference between nominal and actual size. https://filterbuy.com/customer-service/?faq#help-card. We absolutely 100% offer a free exchange to our clients who may have ordered the wrong size. If you do not choose for a free exchange and the product is not damaged or the fault was not on us then yes, the customer is responsible for the return costs. We want to help as best we can for solutions hence the free exchange. I wanted to clear up any confusion in regard to the filter media color. Prior to the pandemic all of our Merv 11 filters were produced with the gold filter media. We temporarily moved to the white filter media in our Merv 11s when we were faced with supply chain issues. While I can understand to some this color may not be esthetically pleasing, I can assure you they are not dirty and are absolutely 100% hand manufactured in our own manufacturing plant in Talladega, AL. If you were to make a future order of this Merv rating, it will be in the gold media color. We would love to offer a free exchange so we can keep you in our Filterbuy family. Please feel free to contact me at Jena@filterbuy.com so I may assist you.