Maggie I.

I did eventually get a refund after a couple of weeks of effort and 17 emails conversations later, including having to threaten to expose their unethical practices. They started really responding to me after I posted my negative review on Sitejabber. I want to encourage JJsHouse to consider changing their return procedures, which are time intensive and represent terrible customer service. Their stated policy on their web site is..."JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). The item must be returned in its original condition within 7 days of its arrival to you (if eligible per the return policy)."

1. I tried on my dress right away, thankfully, as they only give you 7 days to let them know if you are not happy with your purchase. I believe 30 days is customary for most returns. I emailed (as per their directions on their web site) and let them know I needed to return the dress as it was too small.
2. They emailed me back a boilerplate email asking for a photo of the problem.
3. I let them know I was not going to send a photo of me wearing a dress that was too small, to please send directions on how to return.
4. I got another boilerplate email.
5. I then emailed them an threatened to report them for fraud and posted my review on Sitejabber.
6. I quickly got a response with directions on where and how to mail my item, which is a processing center in the U.S.
7. Only after I mailed it did they tell me I had to have my tracking number from the post office, fortunately for me I did.
8. They continuously asked me to remove my bad review from Sitejabber, I said I would consider it once my refund was processed.
9. They indicated the item had not been received.
10. I checked my tracking number and forwarded the receipt confirming information showing that in fact it had been received by their processing center.
11. They then sent me a screen shot of something indicating they had processed my refund. My credit card report showed no such refund for a few more days.
12. I did ultimately get my refund. As well as multiple continued emails asking me to update or remove my negative review on Sitejabber.

There were multiple twists and turns that indicate to me that they JJsHouse was doing everything possible to deny a refund for something I can not use, despite their policy. I hope in the future they will rethink their process. In the mean time, you know how to get a refund if you're highly motivated.

Banfield gives Pet Smart a bad name. It's unethical for them to continue to offer Banfield services in their stores. We bought the annual "subscription" services for Banfield. They have collected over $500 from us and we have yet to be able to utilize services. We are being told to drive 30-60 miles away from our home to have our dog's teeth cleaned when we have a Banfield outlet at our local Pet Smart. We were originally told we could use any of their locations, which was great since we travel between Northern and Southern California. But this is clearly not the case. We had an appointment that was a 40 minute drive from our house and when my husband got there he was told it was for an evaluation, not a "drop off" as the email indicated so we could actually get teeth cleaning services. Now we have to figure out how to cancel this non-service, service agreement.

We bought the annual "subscription" services for Banfield services. They have collected over $500 from us and we have yet to be able to utilize services. We are being told to drive 30-60 miles away from our home to have our dog's teeth cleaned when we have a Banfield outlet at our local Pet Smart. We were originally told we could use any of their locations, which was great since we travel between Northern and Southern California. But this is clearly not the case. We had an appointment that was a 40 minute drive from our house and when my husband got there he was told it was for an evaluation, not a "drop off" as the email indicated so we could actually get teeth cleaning services. Now we have to figure out how to cancel this non-service, service agreement.