I was hesitant to order a gown online so I reached out to Promfast asking if I could return it if it didn't work out. I was NOT ordering a custom size so they said OK (I have emails to prove). When the dress arrived it turned out to be cheaply made, with a horrible polyester lining that made me sweat within 2 seconds of wearing it. I reached out to Promfast asking for the return label and they simply disappeared! After a few emails arguing with me that the dress was custom size (it was not, regular size 2 US), they stopped responding to my emails altogether. Shady business with shady practices - beware!